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FAQ

FAQ

Answers to frequently asked questions

If you did not find the answer to your question, please contact support

General issues

  • What does MSRise do?

    MSRise develops and manufactures high-performance mining farms (ASIC), which, with comparable performance, consume up to 4 times less electricity than comparable competing solutions.

  • How to become a participant of the MSRise project?

    To become an MSRise user, you need to register in the system. Registration on the website is free and takes only a few minutes. After registering in the system, you will be assigned the first career status "Beginner".

  • Who can register on the MSRise website?

    Registration is available to citizens of any country who have reached the age of majority.

  • How is the registration to the company?

    Registration is possible only through a referral (affiliate) web link. Without an upliner (superior sponsor) your registration will be impossible. If you do not have an upliner and you want to complete the registration form, please contact the support service and you will be assigned a sponsor.

  • Can I register partners if I do not have a single active deposit? 

    Yes, registration is possible, but you will not be able to receive bonuses. If you invite a partner, being without an active deposit, then you will not get a rewards for attracting and activity of partners.

  • Can I create multiple accounts in the company?

    The client has the right to register only one account and already directly in it to make limited purchases of investment packages. Multi-accounts without the permission of the project administration are prohibited, funds on such accounts will be frozen, and access is blocked. If you suspect fraud or creating multi-accounts, MSRise reserves the right to block or prevent access to the account of the participant who violated this condition.

  • How can I access my personal account?

    If you are a registered MSRise user, go to the login page of the website https://msrise.com/login , then enter your username and password in the appropriate fields and click the "Login" button. You will be automatically redirected to your personal account. If you are not registered yet, then you should go through the registration procedure.

  • What to do right after I entered my personal account?

    You can get acquainted with the functionality of your personal account, specify/change personal data, go through the verification procedure and register the details of your payment systems. Please note that payment details are recorded once and can be changed only after contacting the technical department. Such precautions are used to protect the assets of our investors.

  • How can I change personal information in my account?

    Log in to your account and click "Settings" to enter your personal information page, where you can change your details. Save the changes after you change all the necessary data. However, you can change the payment system in the “Accrual Of Bonuses” subsection once, after activation this feature is disabled for security reasons.

  • What is verification needed for?

    Mandatory verification is needed for those partners who have achieved the status of "3 Stars" and above.

  • What should I do if I forgot my password or login?

    You can use the password recovery function and an email will be sent to the email address provided during registration with detailed instructions and a form for resetting/changing the existing password. You can also reset your password using the special form on the login page. If you have forgotten your login, you need to contact the technical department of the company in the “Contacts” section.

  • I can not log into the account. What can cause this problem?

    Sometimes problems with authorization are caused by errors in the web browser. There is no reason to worry, you need to wait for a while, and then try to log in again. Assistance in authorization can serve: changing the browser, clearing the cache of your browser, changing the ip-address. And also try to go through authorization through another PC, laptop, mobile device. If the problem persists, contact the Technical Support department.

  • How secure is my personal data?

    We have a wide range of security measures to protect your account - this is a financial password (PIN CODE), Google authenticator. Our website is protected from DDoS attacks, all transmitted data is SSL encrypted. We use the original settlement script in conjunction with Internet security certificates. All transmitted data is on a dedicated server company.

FINANCIAL QUESTIONS

  • What payment systems can I use to open a deposit?

    For your convenience, there are several popular payment systems:
       • Bitcoin
       • Ethereum
       • Payeer
       • Perfect Money
    * During company work, it is possible to supplement other payment services.

  • What currency can I make investments?

    The company accepts investments in an electronic currency equivalent to the US dollar.

  • What currency is occur accruals on investment packages and bonus program?

    Interest on investment packages is accrued according to the payment systems from which the deposit was made. For the classic bonus is accrued on the payment systems, according to the choice and purchase of your partners. For the binary, premium, team and “Quick Start” bonus, accrual is made according to the payment system you specified in the “Settings - Accrual Of Bonuses” section.

  • What is the minimum/maximum amount I can invest?

    The minimum investment amount is only $ 100. The maximum investment amount for one package is $ 25,000. The total investment portfolio is limited only by your capital.

  • What is the minimum/maximum withdrawal amount?

    The minimum withdrawal request amount is $ 3, the maximum request amount is $ 200,000. You can withdraw any part of the funds that is allowed by your career status in the company.
    Limit withdrawals for a week:
       Beginner - $0
       Bronze - $250
       Silver - $750
       Gold - $1500
       1 Star - $3000
       2 Star - $5000
       3 Stars - $10,000
       Investor - $20,000
       Financier - $30,000
       Businessman - $50,000
       MSR Founder - $70,000
       MSR Co-owner - $80,000
       MSR Vice-President - $100,000
       MSR President - $200,000

  • How can I add funds in MSRise company?

    In the section of your personal account go to the menu item “Finances - Add funds”, select the payment system convenient for you and the amount of account replenishment, then follow the instructions of the website. The minimum deposit amount is $ 25, the maximum is $ 100,000.

  • How can I make a purchase of an investment package?

    In the personal account section go to the menu item “Finances - Buy package”, select one of the available investment packages and make a purchase. Deposit will be made automatically.

  • How is the profit from investment packages and bonuses accrued and paid?

    The accrual of profits to the balance is made weekly, every 7 days for 364 days from the date of purchase of the investment package. The withdrawal request takes place weekly from Thursday 08:00 a.m. to Friday 08:00 a.m. server time of the website. The processing of withdrawal requests takes place weekly from Saturday to Monday.

  • Is it possible to return the deposit ahead of time?

    If a user or an independent partner, purchasing an investment package in a company, is dissatisfied or disagrees with his conditions, he/she can contact the financial department of the company within twenty one (21) calendar days from the date of opening the account, provided it is not used. MSRise guarantees a refund within thirty (30) calendar days from the date of the request. Please note that the company will charge you a refund fee in the amount of 30% of the amount of your request.

  • How long does it take to add funds?

    Replenishment takes place according to the rules of payment systems, in most cases it happens instantly. As soon as the transfer is completed and the funds appear in the company's wallet, the balance will be automatically replenished in your account.
    When adding funds to your account via Bitcoin or Ethereum, you must send the requested amount to the specified company address. Please note that the Bitcoin and Ethereum network does not produce instant transfers, the waiting time can take from 05 minutes to 24 hours.

  • Can I buy multiple investment packages at the same time?

    Yes, you can have several deposits, according to their annual limit. Each of the deposits will be processed and generate profits separately from the others.

  • Is it possible to transfer funds to other users in the personal cabinet of ​​the company's website?

    Yes. You can transfer funds to any user of the website, if you know his username provided during registration. The transfer of funds occurs instantly.

  • Are there any fees for add/withdraw/transfer funds?

    When adding funds to your account, the commission of your payment system, if any, will be charged.
    When withdrawing funds, there are a number of commissions for the amount of their request.
       From $3 to $100 commission will be 2%,
       from $101 to $1000 - 1.5%,
       from $1001 to $25,000 – 1%,
       from $25,001 to $200,000 – 0%.
    When transferring funds to another user, the commission was distributed as follows:
       from $100 to $1000 - 0%,
       from $1001 to $10,000 – 1%,
       from $10,001 to $25,000 – 1,5%,
       from $25,001 to $200,000 – 2%.

  • When can I make a withdrawal request?

    Withdrawal requests can be created weekly from Thursday 08:00 a.m. to Friday 08:00 a.m. server time at the website. The number of requests is limited by the system, one payment system - one request for withdrawal of funds, a maximum of 4 requests for withdrawal of funds for a week.

  • After I make a withdrawal request, when will the funds go to my e-wallet?

    Withdrawals are processed weekly from Saturday to Monday. During technical work, all kinds of failures on the part of payment systems, Ddos attacks, withdrawals can be delayed up to 10 calendar days.

  • What could be the reason for delaying withdrawals?

    There are several reasons for the delay in transferring funds:
       • The e-currency account number, which must be specified in the “account settings”, is missing or specified incorrectly.
       • Your payment system account has a limit on the amount of transfers or other restrictions. In this case, you need to contact the provider of the payment system you use to solve the problem of the limit, and then contact the technical department of the company.
       • In rare cases (force majeure, technical problems, suspected fraud) payment processing may take more than ten calendar days.

  • Can I open a deposit in one payment system, withdraw profit to the wallet of another payment system?

    Not. Withdrawals are made only to the payment system from which the deposit was made. Some types of bonuses can be withdrawn on other payment systems.

  • How can I check my account balance?

    The current balance of your account is available 24/7 in the user account.

  • How to calculate the percentage of profit?

    The amount of your earnings depends on the selected investment package and the amount of the deposit.

  • What if the money is not received to my wallet?

    If all the conditions and rules of the system have been met, and the payment has not arrived to your wallet, you should immediately contact technical support.

  • What is the rate BTC and ETH in the system MSRise?

    The website works online with the exchange rates of world exchanges. The work of investment plans occurs with a fixed number of bitcoins that you transferred when opening a deposit. For example, investing 1 BTC, you will receive a fixed percentage of the amount of 1 BTC regardless of the current rate of cryptocurrency, the same rules for ETH.
    MSRise adheres to a fair floating rate policy of Bitcoin and Ethereum, so by replenishing BTC/ETH, you can earn not only with our investment plans, but also on the growth of cryptocurrency.

QUESTIONS ABOUT THE BONUS PROGRAM/CAREER

  • What will the bonus program give me? How can I become a participant?

    A career program will help you earn extra income by attracting new partners in MSRise. For this, it is necessary that the investors invited by you personally use your referral link. Details of the entire bonus program can be found in the “Career” section, detailed instructions and tutorial can be found in the “Documents” section of the company's website.

  • Do you have a classic affiliate program?

    Yes. Our affiliate program has a multi-level rewards system. You will receive from each deposit of your partner from the 1st level through the 10th level of your structure.

  • How does the classic bonus accrue?

    A classic reward is accrued to your account balance instantly. Payment of remuneration can only be received on the wallet in the payment system in which your referral has opened a deposit. For example, if your referral uses Bitcoin when opening a deposit, then your bonus will be accrued to your Bitcoin balance and you can withdraw it only to a Bitcoin wallet.

  • What is the “Quick Start” bonus?

    After registering on the company's website, the “Quick Start” bonus is opened, which is valid for 72 hours. You are given the opportunity during this time to receive your first reward by doing three simple steps. Possible one-time reward from $ 25 to $ 5000.

  • Do you have binary marketing?

    Yes. Binary bonus provides unlimited sale to the entire depth of your team. You can receive group rewards from sales up to the thousandth, ten thousandth affiliate sales line.

  • How is the binary bonus accrued?

    After you personally connect two active partners, you will form a binary tree and become the “Team Organizer” When in your binary tree structure one purchase of the investment package on the left and one purchase on the right , a financial pair is formed (a cycle of identical investment packages), you get a reward. It doesn’t matter who makes the sale of investment packages in your structure, there was one sale on the left + one sale on the right = financial pair and you get a reward.

  • What is a team bonus?

    This type of bonus starts with the career status of “3 Stars”. A team bonus is a percentage of the amount of team rewards (classic bonus) generated from your partners at ten lower levels.

  • How is the team bonus accrued?

    Team bonus is accrued weekly on Mondays, generated over the previous seven (7) days. The maximum amount of “Team Bonus” rewards you can earn is determined by the highest level of rewards you and your partners have achieved during each new week.

  • What is a premium bonus?

    Rising up the career ladder, step by step, you get new achievements and bonuses from the turnover of your team. The level at which you are paid rewards is based on your team’s total sales at any time.

  • How is the premium bonus accrued?

    As soon as you reach the new career status in the company, starting with the “1 Star” status, you will start receiving awards from the company. Reaching the maximum status of “MSR President” you will receive a maximum bonus of $ 500,000. Bonuses are accrued instantly to balance.

  • Where can I get my personal invitation link? Where to find promotional materials?

    The personal link is on the main page of your account, and it is also in the “Promo Materials” section, where graphic advertising materials are located. You can create and receive a special referral web link for a binary bonus in the “Binary bonus” section.

  • How do you know that a new investor was invited by me?

    The referral system works in automatic mode and if the investor is registered by your affiliate link, the system will instantly recognize the new user as your referral. You can see all your referrals in the "Partners" section.

  • Can I change upline (upstream partner)?

    Not. According to the rules of the platform - this is prohibited. A change of sponsor may lead to incorrect operation of the entire system. By registering on the partner link, you will be assigned to him on a permanent basis.

  • I want to attract new investors to the MSRise system, but have not yet made a deposit. Can I then participate in multi-channel marketing?

    No, you can not. To participate in the bonus program, you must have a minimum investment package. To receive a 100% reward for all types of bonuses, you need to participate in the career growth of the program.

Other QUESTIONS

The project is implemented through ICO MSRise

Conducting an ICO will allow you to achieve project goals as efficiently and quickly as possible.